Privacy Policy

Privacy Policy

NQ HOMEWISE PTY LTD

ABN: 46 690 584 199

Effective Date: December 9, 2025

1. Introduction

NQ HOMEWISE PTY LTD (“NQ Homewise”, “we”, “our”, “us”) is a property maintenance and repairs company based in Queensland, Australia. We are committed to protecting the privacy and confidentiality of the personal information entrusted to us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out how organisations must handle personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information.

By engaging our services, visiting our website, or otherwise interacting with us, you consent to your personal information being handled in accordance with this Privacy Policy.

2. What Personal Information We Collect

The personal information we may collect includes, but is not limited to:

• • Identification and contact details: name, address, phone numbers, email address.
  • Financial details: billing and payment information (e.g. credit/debit card details, bank account details).
  • Property information: addresses and details of properties requiring maintenance, repairs, or inspections.
  • Employment and contractor information: resumes, qualifications, licences, tax file numbers, superannuation details, and emergency contacts.
  • Service history: details of services requested, quotes provided, invoices issued, and past jobs completed.
  • Communications: records of correspondence (emails, calls, messages, forms submitted).
  • Website and technical information: IP address, browser type, pages viewed, device information, and cookies (see Section 11).

Where possible, we will collect information directly from you. If you provide us with personal information about another person, you represent that you are authorised to do so and that you have informed them of this Privacy Policy.

3. Sensitive Information

We generally do not collect sensitive information (such as health information, religious beliefs, or criminal records). If we do, it will only be collected with your consent or where required or authorised by law.

4. How We Collect Personal Information

We may collect personal information in the following ways:

• • Directly from you when you contact us, request a quote, engage us for services, or complete forms.
  • From property managers, landlords, real estate agents, insurers, or other third parties acting on your behalf.
  • Through our website, online booking forms, email, or social media interactions.
  • From publicly available sources, where it is unreasonable or impractical to collect directly from you.
  • Through employment or contractor recruitment processes.

5. How We Use Personal Information

We use personal information for purposes necessary to deliver and improve our services, including:

• • Providing property maintenance and repair services.
  • Preparing and sending quotes, invoices, receipts, and service confirmations.
  • Communicating with you regarding appointments, updates, and service outcomes.
  • Processing payments and handling account management.
  • Ensuring compliance with legal, regulatory, and insurance obligations.
  • Recruiting, managing, and paying staff and contractors.
  • Improving our customer service and business processes.
  • Sending relevant information, promotions, or updates (you may opt out of direct marketing at any time).
  • Managing risks, preventing fraud, and ensuring workplace health and safety.

6. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary, including:

• • Employees, contractors, and subcontractors engaged to carry out work.
  • Third-party suppliers, trades, and service providers engaged on your behalf.
  • Financial institutions for billing and payment processing.
  • Insurers, legal advisers, and accountants.
  • Government bodies, regulators, or law enforcement (where required by law).
  • The Office of the Australian Information Commissioner (OAIC), should a privacy complaint require it.
    
    

We will not sell, trade, or rent your personal information to others.

7. Cross-Border Disclosure

In some cases, personal information may be stored or processed using third-party IT or cloud service providers located outside Australia. Where this occurs, we take reasonable steps to ensure that the overseas recipients comply with the APPs or are subject to laws that provide similar protection.

8. Storage and Security of Personal Information

We take reasonable steps to safeguard personal information, including:

• • Secure servers, databases, and cloud storage with encryption.
  • Password-protected systems and restricted staff access.
  • Confidentiality agreements with employees and contractors.
  • Regular review and updating of security measures.
  • Secure disposal of hardcopy and electronic records when no longer required.
    
    

However, no method of transmission or storage is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Retention of Personal Information

We retain personal information only as long as it is reasonably necessary for business or legal purposes, including taxation and insurance record-keeping obligations. When personal information is no longer required, it will be securely destroyed or de-identified.

10. Access and Correction

You may request access to personal information we hold about you. We will respond within a reasonable timeframe and provide access unless an exception under the Privacy Act applies (e.g. where disclosure would affect the privacy of others or involve commercially sensitive decisions).

If you believe any personal information we hold is inaccurate, incomplete, or outdated, you may request a correction.

11. Website, Cookies, and Analytics

When you use our website, we may collect technical and statistical information such as:

• • IP address, device type, and browser information.
  • Pages visited, time spent, and navigation patterns.
  • Cookies and similar tracking technologies.
    
    

We may use this information to improve website functionality, enhance user experience, and analyse usage trends. You can disable cookies in your browser, though some website features may not work properly.

12. Direct Marketing

We may use your personal information to send you information about our services, promotions, or special offers. You may opt out at any time by following the unsubscribe instructions in our communications or by contacting us directly.

13. Data Breaches

If a data breach occurs that is likely to cause serious harm, we will take immediate steps to contain the breach, assess the risks, and notify affected individuals and the OAIC, in compliance with the Notifiable Data Breaches (NDB) scheme.

14. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a written complaint with our Privacy Officer (see Section 15). We will investigate and respond within 30 days.

If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

15. Contact Us

For questions, requests, or complaints about this Privacy Policy, please contact:

Privacy Officer

NQ HOMEWISE PTY LTD

Email:               support@nqhomewise.com.au

Phone:              0432 123 456

Address:          P.O. Box 1234
                             North Mackay, QLD 4740